The Concierge at Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake's concierge is referenced by writers. Of the 7 reviews that we monitored, 2 endorsed the concierge, including Concierge and Condé Nast Traveler.
Four Seasons Hangzhou at West Lake 
Concierge
Condé Nast Traveler
Concierge "Staff are very friendly and give plenty of individual attention (one of the concierges, Robert Huang, is an English-speaking gem in a mostly Chinese-speaking city)"
Condé Nast Traveler "Staff are very friendly and give plenty of individual attention (one of the concierges, Robert Huang, is an English-speaking gem in a mostly Chinese-speaking city)"
